Ongo Homes Limited (202315596)
The complaint is about the landlord’s handling of garden works.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202409408)
The complaint is about:
Southern Housing (202408622)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.
Together Housing Association Limited (202234002)
The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the resident's reports of rats in the property. Complaint handling.
Yorkshire Housing Limited (202407470)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
First Garden Cities Homes Limited (202313788)
The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy.
Harlow District Council (202312434)
The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202319405)
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
Leeds City Council (202347607)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. Housing application. Reports of repairs to the toilet and rear door. Reports of antisocial behaviour (ASB), specifically noise nuisance.
LiveWest Homes Limited (202310745)
The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring property. Issues with the ventilation system and noisy pipes.