Lambeth Council (202224802)
The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202229208)
The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We have also investigated the landlord’s complaint handling.
LiveWest Homes Limited (202229671)
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
London Borough of Hounslow (202229239)
The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202200961)
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202229108)
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.
Metropolitan Thames Valley Housing (MTV) (202316879)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.
North Northamptonshire Council (202231781)
The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202234209)
This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling.
Notting Hill Genesis (NHG) (202322129)
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.