Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (202335259)

The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of required repairs to the boiler. Enquiries about rent arrears.

London & Quadrant Housing Trust (202442856)

The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Lambeth (202426737)

The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property.

London Borough of Lewisham (202400587)

The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.

Sovereign Network Homes (202415627)

The complaint is about the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking enforcement. Concerns about communal landscaping. Enquiries about an ultra-low emission vehicle (ULEV) incentive scheme. Reports of a back door defect. We have also investigated the landlord’s complaint handling.

A2Dominion Housing Group Limited (202307075)

The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. handling of the installation of CCTV. response to service charge queries. complaint handling.