Havering Council (202225478)
The complaint is about the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202301937)
The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. Complaint handling. This investigation also considers the landlord’s record keeping.
Islington Council (202308344)
The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check.
Lewisham Council (202335053)
The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from upstairs. A radiator repair. A replacement bath. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
London & Quadrant Housing Trust (L&Q) (202306931)
The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports of a contaminated water supply. the resident’s reports of repairs. the handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202316572)
This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti social behaviour (ASB), repairs needed to the emergency door releases, and fire safety signs.
London Borough of Redbridge (202341042)
The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202232306)
The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer request.
Midland Heart Limited (202338142)
The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health
Notting Hill Genesis (NHG) (202221064)
The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.