Bury Metropolitan Borough Council (202233574)
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202316614)
The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202316468)
The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp and mould. Request for soundproofing. Request for a replacement kitchen. The related complaint.
Connexus Homes Limited (202330013)
The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.
Hammersmith and Fulham Council (202309170)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s reports of outstanding repairs to an external gate. The resident’s complaint.
Hyde Housing Association Limited (202417447)
The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting repairs.
Leicester City Council (202319673)
The complaint is about the landlord’s response to the resident’s concerns about parking.
London & Quadrant Housing Trust (L&Q) (202311021)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. The Ombudsman has also considered the landlord’s complaint handling.
Newcastle City Council (202317600)
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213353)
The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint handling.