London Borough of Lambeth (202500713)
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Tower Hamlets (202303693)
The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to the interior of his home . Reports of issues with his windows. Reports of a blocked drain. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202338185)
The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Wandsworth (202337234)
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
Newark and Sherwood District Council (202438422)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.
Northumberland County Council (202448418)
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
Notting Hill Genesis (202400322)
The complaint is about the landlord’s handling of the resident’s:
Notting Hill Genesis (202409824)
The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. Concern about staff conduct. Associated formal complaint.
Notting Hill Genesis (202420136)
The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s complaint.
Nottingham Community Housing Association Limited (202331741)
The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.