Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Kirklees Council (202313374)

The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point and driveway. Complaint.

London & Quadrant Housing Trust (L&Q) (202215447)

The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202307487)

The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.

London Borough of Barnet (202302757)

The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.

London Borough of Hackney (202343128)

The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.

Onward Homes Limited (202344126)

The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has also assessed the landlord’s complaint handling.

Peabody Trust (202317719)

The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.