We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202429967 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 May 2026 Background On 24 June 2023, the resident asked […]
Decision Case ID 202526586 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background During June 2025 the resident emailed the landlord to raise concerns […]
Decision Case ID 202504412 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The landlord failed to reposition a bedroom radiator for […]
Decision Case ID 202347358 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 22 May 2026 Background The property is a flat in a block. The resident said he […]
Decision Case ID 202525064 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background In December 2024, a leak from the resident’s bathroom damaged […]
Decision Case ID 202348068 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The property is a bedsit […]
Decision Case ID 202332835 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The resident reported damp and mould in the property to the […]
Decision Case ID 202403321 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The property is a 2-bedroom house. The resident lived there with her […]
Decision Case ID 202406630 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 May 2026 Background The resident asked her husband to be her representative for this complaint. […]
Decision Case ID 202453314 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident and his wife (referred […]