We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident lives in a block of flats. The landlord manages the […]
Decision Case ID 202339307 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident complained about multiple communal repairs. These included the entrance doors, front door […]
Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bed house. She moved into the property […]
Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has been a tenant of the landlord since 2014. The […]
Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has said she has mental health vulnerabilities. The landlord has told […]
Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her daughter. The resident […]
Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in the property which is a ground floor […]
Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident reported concerns to the landlord in 2022 about a […]
Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her son in a property that flooded […]
Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The residents have been tenants of the landlord since June 1998. Both residents […]