Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202330730)

The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.

Torus62 Limited (202432384)

The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.

WATMOS Community Homes (202438361)

The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs.

Bristol City Council (202441973)

The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202424212)

The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.

Colchester City Council (202322371)

The complaint is about the landlord’s decision to request the resident to remove a conservatory.

Dacorum Borough Council (202332779)

The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.

Epping Forest District Council (202444384)

The resident’s complaint is about the landlord’s handling of damp and mould in the property.

GreenSquareAccord Limited (202442992)

The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.

Karibu Community Homes Limited (202423515)

The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated complaint.