Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Leeds City Council (202401413)

The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.

London & Quadrant Housing Trust (202311793)

The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal water damage. Formal complaint.

London Borough of Barking and Dagenham (202328627)

The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB).

London Borough of Barnet (202314823)

The resident has complained about the installation of a new fire safety alarm system in her property .

London Borough of Camden Council (202417323)

The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.

London Borough of Lewisham (202345032)

The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202323586)

The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling.

MHS Homes Ltd (202347219)

The complaint is about the landlord’s handling of repairs to address heat loss.

Moat Homes Limited (202421080)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The repairs to the back door and the adjacent skirting board. The associated complaint.

Notting Hill Genesis (NHG) (202217867)

The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.