We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure loss. The complaint.
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.