GreenSquareAccord Limited (202316198)
The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202332670)
REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202213901)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.
Leeds City Council (202307483)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. Request for a grab rail. Request for help with his overgrown garden. Reports of a bathroom leak. Request for a different entry point into the property. Concern about delays in a surveyor attending the property. Associated complaint.
Lewisham Council (202405801)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202407290)
The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s handling of: work to the kitchen extractor fan. leaks, damp, mould and bathroom extractor fan repairs. window issues. We have also considered the landlord’s record keeping. complaint handling.
London & Quadrant Housing Trust (L&Q) (202303026)
The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
London & Quadrant Housing Trust (L&Q) (202311723)
The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
London & Quadrant Housing Trust (L&Q) (202314122)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202306194)
The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of the property when let. This Service has also considered the landlord’s handling of the complaint.