We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202407150 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident alleged her neighbour was harassing her, causing damage to her car […]
Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date 9 January 2026 Background The resident’s property has underfloor heating which is controlled by […]
Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 January 2026 Background The resident complained to the landlord as […]
Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The property is a maisonette within a residential block. The […]
Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 January 2026 Background The resident lived in a 1-bedroom ground […]
Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has raised concerns about the landlord’s handling of a […]
Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 January 2026 Background The resident lives in a ground floor flat within a block. […]