Peabody Trust (202220102)
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202317484)
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Places for People Group Limited (202305317)
The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding in the car park. The standard of cleaning in communal areas. The temperature of the building during the summer. A request for a spare key fob for the building. The provision of heating and hot water in the resident’s flat. Leaks in the building and the impact on the resident’s home. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
Platform Housing Group Limited (202322227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Reading Borough Council (202230478)
The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.
Richmond Housing Partnership Limited (202347911)
The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation.
Sheffield City Council (202331238)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also considered the landlord’s handling of the associated complaints.
Southern Housing (202318488)
This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her concerns that the landlord was charging for services it did not provide, such as grounds maintenance and communal window cleaning. Communal cleaning. The reasonableness and level of service charges for the services provided, including service charge increases. We have also considered how the landlord handled the complaint.
The Riverside Group Limited (202317321)
The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.
West Kent Housing Association (202320441)
The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about the carpark gate. Complaint handling.