We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202511980 Decision type Investigation Landlord West Kent Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident occupies a 3-bedroom property with his wife and two […]
Decision Case ID 202443598 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident occupies a one-bedroom, ground floor flat. She has told […]
Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident raised concerns about the condition of an alleyway […]
Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident has a secure tenancy […]
Decision Case ID 202404869 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported issues with the ensuite and bathroom extractor fans, […]
Decision Case ID 202417676 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background In November 2023 the resident reported to the landlord that he was […]
Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident lives in a flat […]
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Decision Case ID 202441073 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident is unhappy about the […]
Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 December 2025 Background The property was a terraced house that was […]