North London Muslim Housing Association Limited (202219364)
This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202340788)
The complaint is about the landlord’s handling of the repairs to the resident’s shower.
Southern Housing (202320023)
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
St Mungo Community Housing Association (202401815)
The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling.
Stonewater Limited (202449386)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
The Riverside Group Limited (202329952)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
Acis Group Limited (202413228)
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
Basildon Borough Council (202313913)
The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202440204)
The complaint is about the landlord’s handling of the:
Charnwood Borough Council (202446541)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.