Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Places for People Group Limited (202303263)

The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.

Shepherds Bush Housing Association Limited (202215687)

This complaint is about the landlord’s handling of the resident’s reports of noise nuisance by her neighbour.

Swindon Borough Council (202321619)

The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).

Wolverhampton City Council (202322317)

The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.

Citizen Housing (202417758)

The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint.

East Midlands Housing Group Limited (202227007)

The complaint is about the landlord’s decision to apply for an injunction against the resident.

Gentoo Group Limited (202417253)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.

London Borough of Camden Council (202332543)

The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.

London Borough of Islington (202333492)

The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.

London Borough of Redbridge (202409090)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.