London & Quadrant Housing Trust (L&Q) (202416768)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Croydon (202321534)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
London Borough of Lewisham (202400955)
The complaint is about the landlord’s handling of a leak.
London Borough of Lewisham (202404632)
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
London Borough of Waltham Forest (202119814)
The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged possessions.
Midland Heart Limited (202315369)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
North West Leicestershire District Council (202323994)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Orwell Housing Association Limited (202335784)
The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.
Paragon Asra Housing Limited (202403086)
The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.