We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs.
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the:
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.
The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal contractor and the legality of its actions. Legality of the contractor’s actions in removing, storing, and charging for storage of vehicles. Landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.