We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202332835 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The resident reported damp and mould in the property to the […]
Decision Case ID 202403321 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The property is a 2-bedroom house. The resident lived there with her […]
Decision Case ID 202406630 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 May 2026 Background The resident asked her husband to be her representative for this complaint. […]
Decision Case ID 202453314 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident and his wife (referred […]
Decision Case ID 202422440 Decision type Investigation Landlord Delta Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background In January 2024, the resident complained that the landlord was pursuing […]
Decision Case ID 202440466 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Shared Ownership Date 21 May 2026 Background In July 2024, some months after moving in, the […]
Decision Case ID 202336752 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported a hole in her roof to […]
Decision Case ID 202452382 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported several concerns to the landlord about the […]
Decision Case ID 202402187 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident told the landlord she was concerned that her back garden […]
Decision Case ID 202432619 Decision type Investigation Landlord London and Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 21 May 2026 Background On 21 January 2024, the resident complained to the […]