Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (L&Q) (202300176)

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

London Borough of Sutton (202220388)

The complaint is about the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.

Moat Homes Limited (202319013)

The complaint is about the landlord’s handling of the resident’s reports that the heating system was not working properly. The Ombudsman has also considered the landlord’s complaint handling.

One Housing Group Limited (202322111)

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.

Origin Housing Limited (202223894)

The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.

Peabody Trust (202346852)

The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.

Rooftop Housing Association Limited (202311579)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Homes (202421228)

The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.

Stoke-on-Trent City Council (202416992)

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

Stonewater Limited (202325998)

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.