Clarion Housing Association Limited (202220624)
The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202301476)
The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas leak. This Service has also considered the landlord’s: Handling of the resident’s complaint. Knowledge and information management.
Gentoo Group Limited (202314560)
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of reported repairs. The landlord’s complaint handling has also been investigated.
Haringey London Borough Council (202317960)
The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The resident’s concerns relating to asbestos within his property. This Service has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202124346)
The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202326319)
The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and the attendance of the landlord’s security contractors. the landlord’s handling of the resident’s reports of communal repairs and maintenance. the landlord’s handling of the resident’s service charge queries. the landlord’s handling of the associated complaint.
Richmond Housing Partnership Limited (202228263)
The complaint is about the landlord’s response to the resident’s request for urgent rehousing on medical grounds.
Bristol City Council (202308534)
The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway cupboard; reports of repairs to the kitchen and bathroom; request for window replacement to be completed; request for an uneven floor to be levelled; concerns regarding the safety of the property; concerns regarding the condition of the garden; complaint.
Bromford Housing Group Limited (202231843)
The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint.
Haringey London Borough Council (202311643)
The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.