We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s concerns about the landlord’s FRA in 2023. The landlord’s communication with the resident about fire safety issues in 2024.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
The complaint is about the landlord’s communications with the resident in relation to building safety.
The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.
The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without heating and hot water at the property.
The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint.
The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual gas safety check. Complaint handling.