London & Quadrant H T (201908371)
The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant H T (202003850)
The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a property in The landlord’s complaint handling
Bolton at Home Limited (202000136)
The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence he received from the landlord relating to antisocial behaviour (‘ASB’), and the landlord’s decision not to open a formal complaint. About complaint responses the landlord issued in 2019.
Clarion Housing Association Limited (202002302)
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Hammersmith and Fulham Council (202003176)
The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The Landlord’s complaint handling of this matter.
Midland Heart Limited (202002902)
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Southwark Council (201913492)
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.
Stockport Homes Limited (202002678)
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Thirteen Housing Group Limited (201910486)
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Anchor Hanover Group (201913687)
The complaint is about the landlord’s handling of the applicant’s application for a property.