Haringey London Borough Council (202338838)
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Irwell Valley Housing Association Limited (202323486)
REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Enfield (202329814)
The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.
London Borough of Lambeth (202320737)
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
Notting Hill Genesis (NHG) (202342836)
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
Peabody Trust (202325455)
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
Peabody Trust (202327321)
The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.
Platform Housing Group Limited (202402819)
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
The Guinness Partnership Limited (202306735)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Twenty11 Homes Ltd (202320501)
The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.