St Mungo Community Housing Association (202401815)
The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Stonewater Limited (202449386)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
The Riverside Group Limited (202329952)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
Acis Group Limited (202413228)
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
Basildon Borough Council (202313913)
The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202440204)
The complaint is about the landlord’s handling of the:
LiveWest Homes Limited (202326721)
The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal contractor and the legality of its actions. Legality of the contractor’s actions in removing, storing, and charging for storage of vehicles. Landlord’s complaint handling.
London & Quadrant Housing Trust (202415765)
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
London & Quadrant Housing Trust (202428808)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London Borough of Croydon (202417068)
The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. The Ombudsman has also considered the landlord's: complaint handling. record keeping.