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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202006454)

The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his subsequent formal complaint.

Gravesham Borough Council (202014010)

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A request for rehousing. 

Notting Hill Genesis (202016415)

The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.

Sovereign Housing Association Limited (201910574)

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. The landlord’s complaint handling.

Wigan Metropolitan Borough Council (201906755)

This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.