Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202421457)

The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.

Platform Housing Group Limited (202429868)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.

South Derbyshire District Council (202347884)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.

The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.

The Guinness Partnership Limited (202337438)

The complaint is about the landlord's handling of the resident’s reports of pests.

Wolverhampton City Council (202344654)

The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint

Epping Forest District Council (202444665)

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.

London & Quadrant Housing Trust (202330012)

REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

London & Quadrant Housing Trust (202341288)

The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202342298)

The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs to the boiler. complaint.