Clarion Housing Association Limited (202100303)
The landlord’s response to the resident’s reports of reoccurring roof leak.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Connexus Homes Limited (202007836)
The complaint is about the landlord’s handling of the resident’s tenancy sign-up.
Croydon Council (202012506)
The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition of the neighbour’s trees and vegetation.
Newlon Housing Trust (202108218)
The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.
Sanctuary Housing Association (202104708)
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.
Clarion Housing Association Limited (202102565)
The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling.
Cottsway Housing Association Limited (202002051)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.
Hyde Housing Association Limited (202100704)
The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.
Onward Homes Limited (202009646)
The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire risk assessments. Response to the resident’s concerns regarding its proposal to replace the front doors of all properties within the building she owns a property in. Complaint handling.
Optivo (201914273)
The complaint refers to: