The Guinness Partnership Limited (202016448)
The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable condition.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Tower Hamlets Council (202102251)
The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries about rent arrears.
Westminster City Council (202009817)
The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint about the matter.
Westminster City Council (202100773)
The complaint is about the landlord’s handling of the leaseholder’s request for repairs to his toilet and the level of compensation offered in this matter.
Anchor Hanover Group (202101483)
REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (202103724)
The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.
Newlon Housing Trust (202100887)
The complaint is about the landlord’s: Response to the resident’s request for an EWS1 form and works start dates. Response to the resident’s request to reimburse the fees she incurred in relation to the sale of her property. Complaint handling.
Wandle Housing Association Limited (202004305)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the administration of service charges. Response to the resident’s concerns regarding the Neighbourhood Officer. Complaint handling.
Westminster City Council (201810206)
The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked kitchen drain. Reports of damage to the windows. Complaint and request for compensation.
North East Derbyshire District Council (201911894)
It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: A dispute about the boundary between their garden and their neighbour’s garden. The landlord’s handling of a Freedom of Information Act and the disclosure of the resident’s housing file. The landlord’s decision to restrict the resident’s contact with it and apply for an injunction. The issuance of a tenancy warning The handling of a right to buy application and the possible discount available for improvements carried out to the resident prior to purchasing the property. An issue relating to a ‘Better Homes Scheme’ Roof repairs The conduct of the landlord’s staff The landlord has also made us aware of the following complaints brough by the resident: A complaint about direct debit payments