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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Vision Housing Limited (202105472)

The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on the resident’s health and wellbeing.

Orbit Housing Association Limited (202100415)

The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns about the extractor fan in his kitchen. associated complaint.

Your Housing Group Limited (202017428)

The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated complaint handling.

Barking and Dagenham Council (202002471)

The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. The landlord’s response to the resident’s reports in relation to the management of communal areas, including cleanliness, mould and the front door.  The amount of compensation offered to the resident in relation to a delay in installing anti-climb measures.

Clarion Housing Association Limited (202008559)

The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.

Metropolitan Housing Trust Limited (202012142)

The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.

Newlon Housing Trust (201900081)

The complaint is about the landlord’s handling of the resident’s request for: A kitchen and bathroom refurbishment; and Repairs required to her bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.