We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of boiler repairs in September 2020. complaint that the landlord’s contractor damaged her flooring. subsequent formal complaint.
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling.
REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to the resident’s reports of overgrown bushes at her property; response to the resident’s request for the windows at her property to be replaced.
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.
The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.