Westminster City Council (202106311)
The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, and the level of compensation offered by it to him for delaying this.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Believe Housing Limited (202015829)
The complaint is about the landlord’s response to the resident’s reports about:
Clarion Housing Association Limited (202017448)
The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.
Clarion Housing Association Limited (202107040)
The complaint is about:
London & Quadrant Housing Trust (202003307)
The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the condition of her late father’s property. concerns about repairs at her property including damp and mould.
Metropolitan Housing Trust Limited (202011801)
The complaint is about the landlord’s response to the resident’s reports about:
Peabody Trust (202101975)
This complaint is about the landlord’s handling of:
Southwark Council (202016004)
REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Thames Valley Housing Association Limited (202108098)
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
Clarion Housing Association Limited (202015970)
The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent and service charge account. Complaint handling.