Anchor Hanover Group (202015214)
This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Bournville Village Trust (202100005)
The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the cost of her emergency builder; communication following the resident's request for the release of its call recordings; decision to only allow its staff to visit the resident’s property in pairs; complaints handling.
London & Quadrant Housing Trust (202012424)
The complaint concerns how the landlord handled the resident’s charges for energy usage.
Metropolitan Thames Valley Housing (202012607)
The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling.
Network Homes Limited (202115065)
The complaint is about:
Notting Hill Genesis (201914804)
The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.
Royal Borough of Kensington and Chelsea (202006364)
The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202107921)
The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.
Southwark Council (202119989)
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
Southwark Council (202119990)
The complaint concerns the landlord’s response to a leak from the property above.