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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thames Valley Housing Association Limited (202101922)

The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to the resident’s property. The landlord’s response to the resident’s reports in relation to her property windows. The landlord’s response to the resident’s reports in relation to a neighbouring balcony. The landlord’s response to the resident’s report in relation to post at the resident’s previous property. The landlord’s complaint handling.

The Riverside Group Limited (202013454)

REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Thurrock Council (202101890)

The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.

Tower Hamlets Homes (202109524)

  REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Birmingham City Council (202100448)

The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent formal complaint about the matter.

Clarion Housing Association Limited (202002136)

The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. A formal complaint made by the representative in June 2018. The Delegated Authority (DA) process. An offer of compensation in 2018 Compensation paid in 2020. Requests for information. The handling of the 2020 formal complaint. The resident also complains that the landlord has discriminated against him by failing to accommodate his disabilities.

Cottsway Housing Association Limited (202119656)

The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.