North West Leicestershire District Council (202006039)
The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202107012)
This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.
Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
London Borough of Redbridge (202109202)
The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the property: The resident’s complaint.
Peabody Trust (202009261)
The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s complaints handling.
Bournville Village Trust (202014113)
The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.
Cheshire Peaks & Plains Housing Trust (202004948)
This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the garden since a Highways Notice was issued in July 2020; the related complaint.
ForHousing Limited (202006953)
The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.
GreenSquareAccord Limited (202011790)
The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). The information provided by the contractors to the resident about the type of windows which were to be installed. The length of time the repairs have been outstanding. The landlord’s handling of the reported leak, the damp patch and smell in the property. The Ombudsman has also considered the landlord handling of the complaint.
Guinness Housing Association Limited (202102517)
The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.