Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Onward Homes Limited (202001989)

The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the resident. The landlord’s handling of the resident’s health concerns. The landlord’s handling of the resident’s concerns about her neighbour’s tenancy.

Onward Homes Limited (202017410)

The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.

Portsmouth City Council (202008105)

The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s request to be transferred to another property on medical grounds. The heating system charges. The landlord’s response to the resident’s concerns about her health.

Southern Housing Group Limited (202101220)

REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Victory Housing Trust (202104194)

This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to a request for compensation. The Ombudsman has also considered the landlord handling of the complaint.

Aster Communities (202010765)

The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing handling of defects since completing its complaint procedure. The Ombudsman has also considered the landlord’s handling of the complaint.

Brentwood Borough Council (202016001)

REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Bristol City Council (202101013)

The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.

Clarion Housing Association Limited (202015995)

The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to the resident’s request for compensation in relation to a leak in his bathroom in January 2018.