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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including the level of compensation . The landlord’s response to the resident’s reports in relation to increased energy costs whilst works were being carried out. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.
The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works to install a driveway. Since completing the complaints procedure, the resident has also complained about the landlord’s response to a report of antisocial behaviour.
The complaint is about the local authority’s decision not to grant the resident the right to buy.
The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.
The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
The complaint is about the landlord’s response to the resident’s report of a broken door.
The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint.