London & Quadrant Housing Trust (202007650)
The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some of the charges included in her account.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202114197)
The complaint is about the landlord's handling of the damage to the resident's balcony.
Metropolitan Housing Trust Limited (202103269)
The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage heating and immersion heater. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202003059)
The complaint concerns the landlord’s handling of repairs to the guttering.
Southern Housing Group Limited (202012017)
The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.
Southwark Council (202017575)
REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Stonewater Limited (201915252)
This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures while handling the resident’s reports of an inadequate water supply at the property; b. the landlord’s response to the resident’s concerns about rent arrears, his assigned tenancy rating and the landlord’s decision to take court action in respect of arrears;
Clarion Housing Association Limited (202103528)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.
Metropolitan Housing Trust Limited (202102795)
This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the boiler.
Red Kite Community Housing Limited (202012377)
The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.