Islington Council (202011018)
The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Leeds City Council (202105929)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (202014001)
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
Paragon Asra Housing Limited (202006436)
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.
Peabody Trust (202108961)
The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202001538)
The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the neighbour dispute concerning ownership of the fence and the location of the boundary. The landlord’s handling of alleged Anti-Social Behaviour (ASB) from both parties. The landlord’s handling of the resident’s reports of harassment and bullying during a telephone call with the Housing Officer (HO). The landlord’s handling of the resident’s request for repair to the communal area. The landlord’s handling of the resident’s request for a downstairs toilet. The landlord’s handling of the resident’s request to be transferred to alternative accommodation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Wakefield And District Housing Limited (202110047)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.
Arun District Council (201805246)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.
Central and Cecil Housing Trust (202006602)
This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s handling of her Subject Access Request (SAR); The landlord’s management of the resident’s contact preferences; The landlord’s complaint handling.
Great Yarmouth Borough Council (202103099)
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.