Orbit Housing Association Limited (202001562)
The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Southwark Council (202008800)
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour.
Islington Council (202107231)
This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room.
Nuneaton and Bedworth Borough Council (202011526)
This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage following a refurbishment project; The landlord’s response to the resident’s concerns about being charged for services that were not received during the project.
Paragon Asra Housing Limited (202100150)
The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.
Southern Housing Group Limited (202102647)
The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling.
Westminster City Council (202109512)
The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of noise from a neighbour. The landlord’s response to the resident’s reports of noise from a neighbour’s boiler. The landlord’s handling of the associated complaint.
Camden Council (202007497)
The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Harlow District Council (202006770)
REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Kirklees Council (202006481)
The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to the resident’s reports of operatives attending without prior notice, having a master key to the property and gaining access when the resident was not there. Complaint handling.