Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thames Valley Housing Association Limited (202017502)

The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated complaint.

Haringey Council (202102332)

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.

Haringey Council (202117782)

The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s complaints handling.

Hyde Housing Association Limited (202017326)

The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The level and reasonableness of the service charge.

Islington Council (202104771)

The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.

London & Quadrant Housing Trust (202004153)

The complaint is about the landlord’s response to the resident’s reports of window disrepair.

London Borough of Redbridge (202116033)

The complaint concerns:

Southern Housing Group Limited (202111282)

The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property

The Guinness Partnership Limited (202012435)

The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.

Tower Hamlets Council (202100772)

The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.