Metropolitan Thames Valley Housing (202105708)
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Nottingham City Homes (202113877)
REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Optivo (202106576)
The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; historical rent arrears; increasing rent arrears, and; complaint handling
Progress Housing Association Limited (202112857)
The complaint is about the landlord’s revocation of permission to extend the garden at the property.
Sanctuary Housing Association (202104712)
The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when the residednt left the property.
Wandle Housing Association Limited (202109133)
The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.
London & Quadrant Housing Trust (202010235)
The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. Response to reports that the kitchen needed replacing. Handling of the recent kitchen redesigns. Complaint handling.
Magenta Living (202103912)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession.
Metropolitan Thames Valley Housing (202118399)
The complaint is about:
Notting Hill Genesis (202105452)
The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports of a fence and shed built by her neighbour, which she asserted caused a safety issue. Request to add her husband to the tenancy agreement. Alleged outstanding repair issues, specifically the water ingress from the above property, works to the kitchen / kitchen cabinets, and the damp and mould in her property. Request to be granted a direct offer for a new home. The resident also complained about the landlord’s handling of her complaint.