Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing Group Limited (202008950)

This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.

Camden Council (202106518)

The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.

Clarion Housing Association Limited (202013334)

The resident has complained about the replacement of her windows.

Clarion Housing Association Limited (202103089)

The complaint concerns damage to the resident’s possessions.

Dudley Metropolitan Borough Council (202118269)

The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.

ForHousing Limited (202102396)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.

Golding Homes Limited (202014847)

This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s boiler; the resident’s reports of damp affecting her property.

Lambeth Council (202101047)

The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.

London & Quadrant Housing Trust (202111792)

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.

Onward Homes Limited (202102755)

The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.