We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202410846 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Shared Ownership Date 11 February 2026 Background The resident contacted the landlord in March 2024 to discuss an increase […]
Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 February 2026 Background The complainant is the resident’s husband and executor of her estate. […]
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
Decision Case ID 202404031 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a flat […]
Decision Case ID 202428211 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a first floor flat within a shared […]
Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in the basement flat of a converted property. He […]
Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a flat with 2 children under 5. […]
Decision Case ID 202441807 Decision type Investigation Landlord Peak District Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident’s kitchen was replaced during early 2023 […]
Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident reported a loss of heating and hot water on 28 […]
Decision Case ID 202416965 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 11 February 2026 Background The resident lives in a new build that shares a wall […]