Gateway Housing Association Limited (202114470)
The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Home Group Limited (202109994)
The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.
Plexus UK (First Project) Limited (202011550)
The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s complaint and its communication with the resident. The landlord’s administration of the resident’s rent account and its decision to increase her rent. The landlord’s handling of the resident’s transfer request.
Tamil Community Housing Association Limited (202109528)
The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.
A & S Hillman Ltd (202016926)
The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ property.
Anchor Hanover Group (202114698)
The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.
Leeds City Council (202013938)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.
Leicester City Council (202106737)
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
London Borough of Hillingdon (202102461)
This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report that a communal patio area needed to be cleaned; the resident’s report of a faulty communal front entrance door intercom; the resident’s concern about the condition of communal areas within his block.
Longhurst Group Limited (202008739)
The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check and subsequent decision to cap the fire. Response to report of a gas leak on 20 December 2020. Complaint handling.