Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Magenta Living (202113308)

The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.

Metropolitan Thames Valley Housing (202106427)

REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Saxon Weald (202111536)

The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information provided when purchasing the property. The landlord’s refusal to buy the property back from the resident.

MHS Homes Ltd (202002691)

The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom. the landlord’s handling of the resident’s complaint.