London Borough of Croydon (202010302)
The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The impact on the resident’s health and wellbeing. Damaged belongings.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Croydon (202017495)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s outstanding bathroom repairs. The landlord’s handling of the resident’s request to be moved following an assault experienced. The landlord’s handling of the resident’s request for it to consider her medical circumstances for a property transfer. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (202103667)
The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.
One Housing Group Limited (202116962)
The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.
One Housing Group Limited (202116988)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the property. The associated complaint.
Peabody Trust (202108708)
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
Peabody Trust (202108866)
The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.
Sanctuary Housing Association (201805588)
REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Sandwell Metropolitan Borough Council (202110281)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.
Southern Housing Group Limited (202106100)
REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]