We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for reasonable adjustments in communication. complaint through its internal complaints process. subject access requests. concerns about staff conduct. counter allegations against him. lack of consideration of supporting evidence.
The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.
The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park.
The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. The resident’s request for compensation for items affected by her move and leaks at the property, and for delays and distress and inconvenience. The resident’s complaint.
The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.
The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically for a lack of heating and hot water for the period 5 August 2021 to 16 September 2021.
The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling.
This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord handled her reports, between 4 June 2019 and 16 June 2020, that she was being harassed by Neighbour A and that her housing officer was treating her less favourably than her neighbours. The lack of progress with regards to the removal of neighbour A’s shed that was overhanging her fence. The landlord advising the resident to remove the fence she had erected alongside Neighbour B’s fence. The landlord’s complaint handling.