South Tyneside Council (202011890)
The complaint is about the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s former tenancy arrears. Handling of the resident’s mutual exchange.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202118184)
The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint is also about the landlord’s complaints handling, in particular its response times.
Belgrave Neighbourhood Co-op Housing Association Limited (202013243)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system.
Clarion Housing Association Limited (202012087)
The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. Requests for a rent refund and to be rehoused.
Clarion Housing Association Limited (202013901)
The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.
Hounslow Council (202109038)
The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.
Islington Council (201816165)
This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The landlord’s handling of various other repairs to the property; The landlord’s complaint handling.
London & Quadrant Housing Trust (202112117)
The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share the resident’s private medical information with the buyback panel. Communication concerning the fire safety issues in relation to the resident’s property. Response to the resident’s request to see invoices relating to her service charge statement.
Magenta Living (202120371)
The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property.
Network Homes Limited (202119908)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.