Home Group Limited (202118335)
The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202115914)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.
Torus62 Limited (202102573)
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of counter-allegations of anti-social behaviour against the resident. The landlord’s complaint handling.
Tower Hamlets Council (202116352)
The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.
Westminster City Council (202114928)
The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.
Acis Group Limited (202108528)
The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge invoicing date. The standard of services provided in respect of which a service charge is levied. An increase in the cost of the resident’s service charge. The landlord’s handling of communal repairs. The landlord’s complaints handling.
Camden Council (202108167)
REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Hyde Housing Association Limited (202100238)
The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202106240)
The complaint is about the landlord’s handling of:
Southwark Council (202010590)
This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the resident’s reports of a loss of heating; the resident’s concerns about scaffolding being left up in her garden; the resident’s anti-social behaviour reports; the related complaints.