We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202016013 Nottingham City Homes 26 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the standard of cleaning carried out at the property.
The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding was the result of the property’s flawed development / construction. his request for compensation.
The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; Noise nuisance from communal doors and front doors; Its pet policy; A designated point of contact.
The complaint refers to: The landlord’s handling of a leak in the building. The landlord’s response to the resident’s request for compensation for his damaged items. The landlord’s handling of the associated complaint. The resident’s concerns that the landlord had been negligent and his claim for damages.
The complaint is about the landlord’s handling of the resident’s reports of an odour in his property.
The complaint is about the landlord’s: Handling of the replacement of the front door. Handling of the installation of an extractor fan. Response to the resident’s reports of damp and mould. Response to the resident’s reports of defects to the windows. Complaint handling.
The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s concerns regarding the pest control company arranged by the landlord and the camera placed in her loft.
The resident has complained about: The landlord’s response to requests for information supporting the service charges. The landlord’s organisation of resident meetings. The landlord’s handling of parking at the development, and the associated gate repairs. The landlord’s response to concerns about the quality of the communal gardening and cleaning services. The landlord’s response to reports about a roof leak.
REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]